# Requesting An Account

<p class="callout info">If you wish to use Firehawk-Systems' services, please follow this procedure.</p>

### Sending a request

Initial account creation must be performed manually by a Firehawk-Systems administrator. Approval and creation of an account may take 1-2 days.

Requests must be sent to accounts@firehawk-systems.com

#### Request Template

From your personal email account, send an email with the recipient, subject and body as shown below

```
To: accounts@firehawk-systems.com
Subject: REQUEST - Firehawk-Systems Account

Hello Firehawk-Systems,

I would like to request a account for the following purpose(s)

<2-4 sentences explaining reason for request and desired access scope>

Please create the account with the following details:

Username: <your preferred username>
First Name: <anything>
Last Name: <anything>
Email: (leave blank to use the sender address of this email)

I understand that my request may be denied for any reason, and that once my request is approved,
I must complete activation within 48 hours or my account may be disabled until I send another request.
```

### Account Setup

Within 1-2 days, you will receive a email response. If you request is approved, the response will contain a link to Authentik, the identity management solution used by Firehawk-Systems.

<p class="callout warning">When clicking on links, always ensure the sender is who you except. Response will come from support@firehawk-systems.com</p>

##### Sample Response

[![image.png](https://knowledge.firehawk-systems.com/uploads/images/gallery/2026-09/scaled-1680-/VDmbLbCSHc7icEY2-image.png)](https://knowledge.firehawk-systems.com/uploads/images/gallery/2026-09/VDmbLbCSHc7icEY2-image.png)

#### First-time Password Change

<p class="callout danger">Unless you sent a PGP key with your request email, the temporary password is NOT safe. You MUST change it</p>

Click on the [https://auth.firehawk-systems.com](https://auth.firehawk-systems.com) link in the email, it will bring you to Authentik login page. Login with the username/password provided in the email.

[![image.png](https://knowledge.firehawk-systems.com/uploads/images/gallery/2026-09/scaled-1680-/nByXYzcogDVTJPs8-image.png)](https://knowledge.firehawk-systems.com/uploads/images/gallery/2026-09/nByXYzcogDVTJPs8-image.png)

Once logged in, you'll see the dashboard. Click on the settings icon in the top-right.

[![image.png](https://knowledge.firehawk-systems.com/uploads/images/gallery/2026-09/scaled-1680-/X2Q4NI2jD6jXKfsQ-image.png)](https://knowledge.firehawk-systems.com/uploads/images/gallery/2026-09/X2Q4NI2jD6jXKfsQ-image.png)

You'll likely land on the "User details" section. From there, click on "Change password"

[![image.png](https://knowledge.firehawk-systems.com/uploads/images/gallery/2026-09/scaled-1680-/qHD48dTnafA9VWCD-image.png)](https://knowledge.firehawk-systems.com/uploads/images/gallery/2026-09/qHD48dTnafA9VWCD-image.png)

Enter you new password:

<p class="callout success">It is strongly recommended to use a random, generated password saved in your password manager</p>

[![image.png](https://knowledge.firehawk-systems.com/uploads/images/gallery/2026-09/scaled-1680-/1U9u4bZlzGT7V5SQ-image.png)](https://knowledge.firehawk-systems.com/uploads/images/gallery/2026-09/1U9u4bZlzGT7V5SQ-image.png)

Once successful, you'll be returned to the User details screen.

#### You have completed your first-time account setup